Refund Policy

Last updated: April 2026

1. Merchant of Record & Billing Transparency

Payments for Destined are processed securely through Paymentwall, acting as the Merchant of Record (MoR). Paymentwall handles payment processing, global tax compliance, and charge management.

Statement Descriptor: Charges will appear as DESTINED, PAYMENTWALL, or an authorized descriptor.

Billing Contact: For all refund requests or billing inquiries: billing@destined.co.za.

2. Express Consent & Service Commencement

In accordance with international digital service standards (NZ Consumer Guarantees Act, Australian Consumer Law, and US FTC guidelines):

  • Immediate Performance:By completing the mandatory identity verification process, you provide express consent for the immediate performance of the service.
  • Consummation of Service:You acknowledge that once the identity assurance gate is cleared and platform access is granted, the digital service is considered fully rendered. At this point, any statutory "cooling-off" period is concluded, as the digital value has been consumed.
3. Ineligible Scenarios

To prevent platform abuse and maintain the integrity of our verified community, refunds are strictly not granted for:

Verification Failure

If a user fails identity assurance due to the submission of fraudulent, AI-generated, or third-party imagery.

TOS Violations

If an account is terminated by our Autonomous Security Agent for prohibited conduct, botting, harassment, or attempts to reverse-engineer our proprietary architecture.

Matching Outcomes

Destined provides a sophisticated matching architecture and 2-way weighted logic; it does not guarantee a specific social outcome or user density in any given region at all times.

4. Technical Faults & SLA

If a verified technical defect prevents service delivery, contact support@destined.co.za.

Resolution Period: If our engineering team cannot resolve a confirmed infrastructure issue within 72 hours, we will issue a pro-rata refund or service credit for the affected period.

Exclusions: This does not include issues arising from local network instability, incompatible hardware, or regional internet outages beyond our control.

5. Global Statutory Rights

Nothing in this policy excludes, restricts, or modifies non-excludable statutory rights under local law.

Australia

Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures, you are entitled to cancel your service contract for the unused portion.

New Zealand

Services are subject to the Consumer Guarantees Act 1993.

United States

Refund requests are processed in accordance with the consumer protection laws of the state of residence and federal FTC guidelines regarding digital subscriptions.