Refund Policy

Last updated: April 2026

1. Merchant of Record & Processing

Our order process is conducted by our online payment processor, PayPro Global. PayPro Global is the Merchant of Record for all our orders. PayPro Global provides all customer service inquiries and handles returns. To request a refund, please visit payproglobal.com/contact-us or contact support@payproglobal.com. Charges will appear on your statement as PAYPRO*DESTINED.

2. Express Consent & Service Commencement

In accordance with international digital service standards, including the NZ Consumer Guarantees Act and Australian Consumer Law:

  • Immediate Performance:By completing the mandatory Face++ Biometric Onboarding, you provide express consent for the immediate performance of the service.
  • Consummation of Service:You acknowledge that once the biometric gate is cleared and platform access is granted, the digital service is considered fully rendered. At this point, the "cooling-off" period (including statutory withdrawal rights) is concluded as the service has been successfully initiated and consumed.
3. Ineligible Scenarios

To prevent platform abuse and maintain community integrity, refunds are generally not granted for:

Verification Failure

If a user fails the mandatory identity assurance due to the submission of fraudulent, inconsistent, or non-human imagery.

TOS Violations

If an account is terminated by our Autonomous Security Agent for prohibited conduct (e.g., botting, harassment, or reverse-engineering attempts).

Platform Logic

A lack of immediate matches in a specific geography is not grounds for a refund, as the platform is a matching architecture, not a guaranteed social outcome.

4. Technical Faults

If a verified technical defect prevents service delivery, please contact support@destined.co.za. If our engineering team cannot resolve the infrastructure issue within 72 hours, we will authorize CCBill to issue a pro-rata refund for the affected period.

5. Global Statutory Rights

Nothing in this policy is intended to exclude, restrict, or modify any non-excludable statutory rights under local law.

Australia

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to cancel your service contract and receive a refund for the unused portion.

New Zealand

Our services are subject to the Consumer Guarantees Act 1993.

United States

Refund requests are processed in accordance with the consumer protection laws of the state of residence and FTC guidelines regarding digital subscriptions.