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FAQ

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Browse Help Topics

Getting Started

Learn how to create your profile and start matching

Creating your first profile
Understanding your compatibility score
How to upload the perfect photos
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Matching & Dating

Everything about finding and connecting with matches

How our matching algorithm works
Understanding progressive unlocking
Starting great conversations
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Safety & Privacy

Stay safe and protect your privacy while dating

Safety tips for online dating
How to report inappropriate behavior
Managing your privacy settings
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Account Settings

Manage your account, subscription, and preferences

Updating your profile information
Managing subscription and billing
Notification preferences
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Technical Support

Troubleshooting and technical assistance

App not loading or crashing
Issues with notifications
Photo upload problems
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Community Guidelines

Learn about our community standards and policies

Community guidelines overview
What content is not allowed
Consequences for violations
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Need More Help?

Email Support

support@destined.co.za

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Mon-Fri, 9 AM - 6 PM PST

Response Time

Usually within 2-4 hours

Emergency issues: Immediate